SHIPPING & DELIVERY POLICY
Last updated December 01, 2024
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
In-Store Pickup
In-store pickup is available for Products eligible for in-store pickup include: Apparel and accessories (e.g., clothing, footwear, jewelry). Electronics and gadgets (e.g., mobile devices, laptops, headphones). Beauty and personal care products (e.g., skincare, cosmetics, haircare tools). Books, media, and printed materials. Small household items (e.g., decor, kitchen tools, storage solutions). Toys and games (e.g., puzzles, board games, baby toys). Pet supplies (e.g., food, toys, grooming products). Office supplies and stationery. Small appliances (e.g., blenders, coffee makers). 1.2. Excluded Products The following products are not eligible for in-store pickup: Oversized or heavy items (e.g., furniture, large appliances). Perishable goods (e.g., fresh groceries, plants). Fragile goods requiring special handling. Custom or made-to-order items (unless otherwise coordinated with the store). . Pickups are available Monday – Friday, 9:00 am to 6:00 pm.. Vendigo USA, CORP. is pleased to offer in-store pickup for eligible products, providing customers with a convenient and cost-effective option to receive their orders quickly. This policy outlines the terms and conditions for using our in-store pickup service. 1. Eligibility for In-Store Pickup 1.1. Eligible Products Products eligible for in-store pickup include: Apparel and accessories (e.g., clothing, footwear, jewelry). Electronics and gadgets (e.g., mobile devices, laptops, headphones). Beauty and personal care products (e.g., skincare, cosmetics, haircare tools). Books, media, and printed materials. Small household items (e.g., decor, kitchen tools, storage solutions). Toys and games (e.g., puzzles, board games, baby toys). Pet supplies (e.g., food, toys, grooming products). Office supplies and stationery. Small appliances (e.g., blenders, coffee makers). 1.2. Excluded Products The following products are not eligible for in-store pickup: Oversized or heavy items (e.g., furniture, large appliances). Perishable goods (e.g., fresh groceries, plants). Fragile goods requiring special handling. Custom or made-to-order items (unless otherwise coordinated with the store). 2. How In-Store Pickup Works 2.1. Placing an Order Select the in-store pickup option at checkout for eligible items. Choose the preferred pickup location from the list of available stores. Complete the checkout process. A confirmation email or text will be sent with order details. 2.2. Pickup Notification Customers will receive a notification via email or text when their order is ready for pickup. The notification will include the pickup location address, store hours, and pickup instructions. 2.3. Pickup Timing Orders are typically ready for pickup within 1-3 business days, depending on the store’s processing time. Orders must be picked up within [7-10] days of notification, unless otherwise specified. 3. Identification and Verification To ensure the security of your purchase: Customers must present a valid government-issued photo ID and the order confirmation email or text. If someone else is picking up the order on your behalf, they must bring: A copy of the order confirmation. Their own government-issued photo ID. 4. Changes or Cancellations Customers can modify or cancel their in-store pickup order before the order is prepared for pickup. Once the order is ready for pickup, cancellations or changes may not be possible. 5. Unclaimed Orders Orders not picked up within the designated timeframe ([7-10 days]) will be canceled. Refunds for unclaimed orders will be processed in accordance with Vendigo’s Return Policy. 6. Returns and Exchanges In-store pickup orders are eligible for returns or exchanges as per Vendigo’s Return Policy. Customers must bring the original receipt or order confirmation to process a return or exchange. 7. Additional Terms In-store pickup is currently available only in select locations. Availability will be indicated at checkout. Vendigo and its vendors are not liable for delays caused by unforeseen circumstances (e.g., weather, store closures). 8. Customer Support For assistance with in-store pickup orders, please contact Vendigo Customer Support: Email: [support@vendigo.com] Phone: [Insert Phone Number] Live Chat: Available during business hours via our website or app. 9. Policy Updates Vendigo reserves the right to update this policy at any time. Changes will be posted on our website with the effective date.
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free Standard Shipping, Economy Shipping , International Shipping, and In-Store Pickup. shipping on Order with Free Shipping by Vendigo Orders shipping to an eligible destination with at least the stated minimum threshold of eligible items, qualify for Free Shipping by Vendigo. Shipping is free if your order includes at least the stated minimum threshold of eligible items. Any item with “FREE Shipping” on the product detail page that is fulfilled and shipped by Amazon is eligible and contributes to your free shipping order minimum. You get unlimited FREE Two-Day Shipping on eligible items with VendiClub, with no minimum spend. To place an order: Add at least the stated minimum threshold of eligible items to your Shopping Cart. Proceed to checkout. Enter a U.S.-eligible delivery address. Note that some items shipped to Alaska or Hawaii may not be eligible for FREE shipping. Select FREE Shipping. With free shipping, your order is delivered five to eight days after all your items are available to ship, including pre-order items. Canceling items, combining orders, or changing your shipping address, speed, or preference might affect your order’s free shipping eligibility. If your order doesn’t qualify for free shipping: Check eligibility. Some sellers that fulfill and ship their own inventory charge. To learn more about these fees, go to Seller Shipping Rates. A special product, order, or handling fee may still apply even if your order is over the stated minimum threshold of eligible items. Gift cards receive FREE One-Day shipping, but don’t apply to the stated minimum threshold of eligible items. For information about international free shipping to eligible addresses, visit International Free Shipping. Note: Some sellers that fulfill and ship their own inventory charge shipping fees. These shipping fees apply even if your order is over the minimum threshold of eligible items. Go to Seller Shipping Rates for more information. for VendiClub Members.
Shipping Fees
We also offer shipping at the following rates:
| Standard Shipping Delivery | Two-Day Shipping | Next-Day/Overnight Shipping | Economy Shipping | Flat-Rate Shipping | International Shipping Delivery | |
| Timeframe: 5-7 business days (varies by location). | Delivery Timeframe: 2 business days. | Delivery Timeframe: 1 business day. | Delivery Timeframe: 7-14 business days. | Delivery Timeframe: Varies (standard or expedited options). | Timeframe: 7-21 business days (depending on destination). | |
$0 – $24.99 | $8.00 | $15 | $25 | $5 | $10 | $25 |
$25 – $49.99 | $6.00 | $18.00 | $30.00 | $4 | $10.00 | $20.00+ |
$50 – $99.99 | $5.00 | $15.00 | $25.00 | $3 | $10.00 | $18.00+ |
$100 – $199.99 | $3.00 | $12.00 | $20.00 | $2 | $10.00 | $15.00+ |
$200+ | Free | $10.00 | $15.00 | Free | $10.00 | $12.00+ |
If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
At Vendigo, we strive to deliver your orders promptly, securely, and at competitive rates. To ensure clarity and efficiency, we have outlined the details of our shipping methods, costs, and size and weight restrictions below. 1. Shipping Methods Vendigo offers a variety of shipping options to meet your needs: 1.1. Standard Shipping Delivery Timeframe: 5-7 business days. Details: Affordable and reliable shipping for most orders. Cost: Starts at $8.00 (Free for orders over $200). Size Restrictions: Maximum Length: 36 inches (91 cm) Maximum Width/Height: 24 inches (61 cm) Weight Restrictions: Up to 50 lbs (23 kg). Items exceeding these limits will require Freight Shipping. 1.2. Two-Day Shipping Delivery Timeframe: 2 business days. Details: Expedited shipping option for faster delivery. Cost: Starts at $10.00. Size Restrictions: Maximum Length: 30 inches (76 cm) Maximum Width/Height: 20 inches (51 cm) Weight Restrictions: Up to 30 lbs (14 kg). 1.3. Next-Day/Overnight Shipping Delivery Timeframe: 1 business day. Details: Premium service for urgent deliveries. Cost: Starts at $15.00. Size Restrictions: Maximum Length: 24 inches (61 cm) Maximum Width/Height: 18 inches (46 cm) Weight Restrictions: Up to 20 lbs (9 kg). 1.4. Economy-Rate Shipping Delivery Timeframe: 7-14 business days. Details: Budget-friendly shipping option for non-urgent deliveries. Cost: Starts at $5.00 (Free for orders over $200). Size Restrictions: Maximum Length: 48 inches (122 cm) Maximum Width/Height: 36 inches (91 cm) Weight Restrictions: Up to 70 lbs (32 kg). 1.5. Flat-Rate Shipping Delivery Timeframe: Varies by destination. Details: Fixed shipping fee regardless of size or weight (within limits). Cost: $10.00 per order. Size Restrictions: Maximum Length: 36 inches (91 cm) Maximum Width/Height: 24 inches (61 cm) Weight Restrictions: Up to 20 lbs (9 kg). 1.6. International Shipping Delivery Timeframe: 7-21 business days. Details: Shipping for orders outside the United States and Colombia. Delivery times and costs vary by destination. Cost: Starts at $25.00+ (depending on destination). Size Restrictions: Maximum Length: 40 inches (102 cm) Maximum Width/Height: 28 inches (71 cm) Weight Restrictions: Up to 70 lbs (32 kg). 2. Free Shipping Eligibility Standard Shipping: Free for orders over $200. Economy-Rate Shipping: Free for orders over $200. Additional free shipping offers may be available during promotions or for loyalty program members. 3. Order Processing Times Orders are processed within 1-2 business days (excluding weekends and holidays). Processing times may vary during peak periods or for third-party vendor orders. 4. Items Requiring Freight Shipping Details: Items exceeding the size and weight restrictions for other methods will require Freight Shipping. Additional Costs: Freight shipping fees will be calculated based on item dimensions, weight, and destination. Size and Weight Limits for Freight Shipping: No maximum, but items must comply with carrier and vendor capabilities. 5. Tracking Your Order All orders include tracking, except for some Economy-Rate Shipping options (limited tracking may apply). Customers will receive tracking details via email or text upon shipment. 6. International Shipping Details Customs Duties and Taxes: Customers are responsible for any applicable fees. Delivery Timeframes: Subject to customs clearance and local regulations. 7. Shipping Issues 7.1. Damaged, Lost, or Delayed Shipments Notify Vendigo Customer Support within 7 days of the expected delivery date. Claims may require photos or supporting documentation. 7.2. Incorrect Address Customers are responsible for providing accurate shipping information. Orders shipped to incorrect addresses due to customer error may incur additional fees. 8. Returns and Refunds Return shipping costs are the customer’s responsibility unless the return is due to a defect, damage, or error. Refer to Vendigo’s Return Policy for more details. 9. Changes to the Shipping Policy Vendigo reserves the right to update or modify this policy. Changes will be posted on our website with the effective date. 10. Contact Us For any shipping-related questions, please contact: Email: [support@vendigo.com] Phone: 1-305-245-9990 Live Chat: Available during business hours on our website.
HOW IS MY SUBSCRIPTION FULFILLED?
If you are buying a subscription then we will deliver on: Customers can choose from the following delivery intervals: Weekly Deliveries Bi-Weekly Deliveries Monthly Deliveries Custom Intervals (e.g., every 2 or 3 months) Frequency can be adjusted at any time through your Vendigo account.
Vendigo USA, CORP. is committed to making recurring purchases simple and convenient for our customers. Our Subscription-Based Delivery service ensures that your essential and favorite items are delivered to your doorstep at regular intervals, so you never run out of what you need. 1. Subscription Service Overview Vendigo’s Subscription-Based Delivery service allows customers to schedule recurring deliveries for eligible products. Subscriptions can be customized to suit your preferences for delivery frequency, timing, and payment. 2. Subscription Eligibility Eligible Products: Only products explicitly marked as eligible for subscriptions on our platform can be subscribed to. Exclusions: Certain items, such as oversized goods, perishable items with short shelf lives, or restricted items, may not be available for subscriptions. 3. Delivery Frequency Options Customers can choose from the following delivery intervals: Weekly Deliveries Bi-Weekly Deliveries Monthly Deliveries Custom Intervals (e.g., every 2 or 3 months) Frequency can be adjusted at any time through your Vendigo account. 4. Delivery Methods Subscription deliveries are shipped using Standard Shipping by default, unless otherwise specified. Expedited or premium shipping options (e.g., Two-Day or Next-Day) may be available for an additional fee. Free shipping may apply to subscription orders over $200, depending on the selected shipping method and location. 5. Subscription Management Customers can manage their subscriptions directly through their Vendigo account: Modify Products: Add or remove items from your subscription. Adjust Frequency: Change delivery intervals to suit your needs. Skip a Delivery: Temporarily skip one or more deliveries without canceling your subscription. Pause or Cancel: Pause or cancel your subscription at any time with no penalties. 6. Payment and Billing Subscription orders are billed automatically before each delivery: Billing occurs 7 days before the scheduled delivery date. Customers will receive a notification before the charge is processed. Accepted payment methods include Mastercard, Visa, and PayPal. Pricing for subscription items may fluctuate due to market conditions. Customers will be notified of any price changes in advance. 7. Notifications Vendigo will send email or text notifications to remind you about: Upcoming deliveries. Billing details and any price changes. Changes or updates to your subscription. 8. Delivery Timing Subscription deliveries will be processed and shipped based on your chosen frequency. Estimated delivery times: Standard Shipping: 5-7 business days. Expedited Shipping: 2-3 business days. Next-Day Shipping: 1 business day. Delivery times may vary based on product availability and shipping destination. 9. Returns and Cancellations Subscription items follow Vendigo’s Return Policy: Items must be returned within [X days] of receipt. Return shipping costs apply unless the item is defective, damaged, or incorrectly delivered. Subscriptions can be canceled at any time without penalties, but cancellations must occur before the billing cycle to avoid charges for the next delivery. 10. Subscription Incentives Enjoy exclusive discounts on subscription-based products (e.g., 10% off). Free shipping on qualifying orders over $200. Access to subscription-only promotions and priority customer support. 11. Customer Responsibilities Updated Information: Ensure that your delivery address and payment information are current. Product Availability: In case a subscription item becomes unavailable, Vendigo will notify you and suggest an alternative or adjust your subscription. 12. Changes to the Policy Vendigo reserves the right to modify this policy at any time. Updates will be posted on our website with the effective date. Customers will be notified of significant changes via email or app notifications. 13. Contact Us For questions or assistance with your subscription, please contact: Email: [support@vendigo.com] Phone: 1-305-245-9990 Live Chat: Available during business hours via our website or app.
DO YOU DELIVER INTERNATIONALLY?
We offer international shipping to the following countries:
- Colombia
- Canada
- Mexico
Free Standard Shipping, Economy Shipping , International Shipping, and In-Store Pickup. shipping is not valid on international orders.
For information about customs process:
- Email customs@vendigoshops.com
- Call 1-305-245-9990
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
ARE THERE OTHER SHIPPING RESTRICTIONS?
Standard Shipping: – Delivery Timeframe: 5-7 business days. Details: Affordable and reliable shipping for most orders. Cost: Starts at $8.00 (Free for orders over $200). Size Restrictions: Maximum Length: 36 inches (91 cm) Maximum Width/Height: 24 inches (61 cm) Weight Restrictions: Up to 50 lbs (23 kg). Items exceeding these limits will require Freight Shipping.
Two-Day Shipping – Delivery Timeframe: 2 business days. Details: Expedited shipping option for faster delivery. Cost: Starts at $10.00. Size Restrictions: Maximum Length: 30 inches (76 cm) Maximum Width/Height: 20 inches (51 cm) Weight Restrictions: Up to 30 lbs (14 kg)
Next-Day/Overnight – Shipping Delivery Timeframe: 1 business day. Details: Premium service for urgent deliveries. Cost: Starts at $15.00. Size Restrictions: Maximum Length: 24 inches (61 cm) Maximum Width/Height: 18 inches (46 cm) Weight Restrictions: Up to 20 lbs (9 kg).
Economy-Rate Shipping – Delivery Timeframe: 7-14 business days. Details: Budget-friendly shipping option for non-urgent deliveries. Cost: Starts at $5.00 (Free for orders over $200). Size Restrictions: Maximum Length: 48 inches (122 cm) Maximum Width/Height: 36 inches (91 cm) Weight Restrictions: Up to 70 lbs (32 kg).
Flat-Rate Shipping – Delivery Timeframe: Varies by destination. Details: Fixed shipping fee regardless of size or weight (within limits). Cost: $10.00 per order. Size Restrictions: Maximum Length: 36 inches (91 cm) Maximum Width/Height: 24 inches (61 cm) Weight Restrictions: Up to 20 lbs (9 kg).
International Shipping – Delivery Timeframe: 7-21 business days. Details: Shipping for orders outside the United States and Colombia. Delivery times and costs vary by destination. Cost: Starts at $25.00+ (depending on destination). Size Restrictions: Maximum Length: 40 inches (102 cm) Maximum Width/Height: 28 inches (71 cm) Weight Restrictions: Up to 70 lbs (32 kg).
WHAT HAPPENS IF MY ORDER IS DELAYED?
Vendigo USA, CORP. strives to provide timely delivery of all orders. However, unexpected delays may occasionally occur due to factors beyond our control, such as carrier issues, inventory shortages, or weather conditions. This policy outlines the steps we take to handle delayed orders and provide a seamless experience for our customers. 1. Notification of Delay 1.1. Immediate Customer Communication Customers will be notified promptly via email, text message, or app notification if their order is delayed. Notifications will include: The reason for the delay (e.g., shipping carrier issue, vendor processing delay). The updated delivery timeframe. Available options to proceed (e.g., cancellation, refund, or alternate delivery). 1.2. Real-Time Tracking Customers will have access to live tracking updates via their Vendigo account or tracking links provided upon order shipment. Updates will reflect any changes in the expected delivery date. 2. Customer Options for Delayed Orders 2.1. Order Cancellation and Refund Customers may cancel delayed orders and receive a full refund if the revised delivery timeframe is unacceptable. Refunds will be processed within 5-7 business days of the cancellation request. 2.2. Discount or Store Credit Customers affected by significant delays may receive compensation in the form of: Store credit (e.g., $5-$20 depending on the delay duration). Discount codes for future purchases (e.g., 10%-20% off). 2.3. Shipping Upgrade Vendigo may upgrade the shipping method for delayed orders at no additional cost to expedite delivery. 2.4. Product Substitution For out-of-stock items causing delays, customers may choose to: Replace the delayed item with a similar product. Retain the item on backorder with a revised delivery estimate. 3. Vendor and Carrier Accountability 3.1. Vendor Responsibilities Vendors are required to provide accurate inventory levels and estimated processing times. Repeat delays caused by vendors may result in: Reduced visibility of their products on Vendigo. Financial penalties or suspension from the platform. 3.2. Carrier Responsibilities Vendigo partners with reputable shipping carriers to ensure timely deliveries. Issues caused by carriers will be addressed directly, and affected customers will be compensated appropriately. 4. Escalation and Resolution Process 4.1. Customer Support Assistance Customers experiencing delays can contact Vendigo Customer Support via: Email: [support@vendigo.com] Phone:1-305-245-9990 Live Chat: Available during business hours. 4.2. Investigation and Resolution Customer Support will respond within 24 hours of receiving a delay-related inquiry. Resolution steps include: Investigating the cause of the delay. Coordinating with the vendor or carrier to expedite the order. Offering alternative resolutions (e.g., refund, credit, or replacement). 4.3. Dispute Resolution If a delay-related issue remains unresolved, it will be escalated to Vendigo’s Dispute Resolution Center for further investigation and resolution. 5. Compensation Guidelines 5.1. Compensation Thresholds Compensation is provided if the delay exceeds the expected timeframe by: Standard Shipping: 3 business days. Two-Day Shipping: 1 business day. Next-Day Shipping: 12 hours. 5.2. Forms of Compensation Full or partial refunds. Store credits ranging from $5 to $20 based on the severity of the delay. Free shipping or expedited shipping on the next order. 6. Preventative Measures 6.1. Proactive Order Management Orders are processed within 1-2 business days to minimize delays. Automated notifications will be sent if potential delays are identified during order processing. 6.2. Predictive Analytics Vendigo uses AI-driven tools to predict potential delays and adjust estimated delivery times before orders are placed. 7. Limitations of Liability Vendigo is not responsible for delays caused by: Natural disasters or extreme weather. Customs or import/export regulations. Carrier service disruptions beyond Vendigo’s control. 8. Customer Satisfaction Guarantee Vendigo is committed to ensuring customer satisfaction. If you are dissatisfied with the handling of a delayed order, please contact our Customer Support team for assistance. 9. Updates to This Policy Vendigo reserves the right to update this policy at any time. Any changes will be posted on our website with the revised effective date.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: http://www.vendigoshops.com/returns.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Phone: 1-305-245-9990
- Email: Shipping@vendigoshops.com
